ERIN

PROFILE SUMMARY

I am an energetic, and well-spoken individual. I am well-organized, cheerful and persuasive. I have a passion for IT and a proven track record of managing and delivering high quality IT developments. With my present employer I have been an integral part of the company's ongoing growth and success. At work I contribute to the development and implementation of the company’s long term strategic goals. On a personal level, I pay great attention to detail and I am committed to consistent high-quality standards. During my career I have gained extensive experience in ICT technical and supervisory focused roles.

AREAS OF EXPERTISE

Puppet; Nagios; Automic; Service Now; Office; Linux; Monitoring; ZFS; Sed; Apache; Awk; Debian; LDAP; Bash ; DHCP; DNS; SSH; Rysnc; CIFS;Tableau;ELK;CloverDX;OVIRT;Jenkins;Docker;Vagrant;Supervisord;GIT;

KEY SKILLS

Professional Skills

• Team-orientated flexible professional with positive reviews and awards

• Excellent problem-solving skills and detailed documentation

• Excellent written and oral communication skills

• capable of explaining complex issues in easy-to-understand terms

• Comfortable working in a team environment or on an individual basis.

• Broad understanding of IT operations, controls and audits.

• Highly effective organization and coordination skills.

• Experience & knowledge of Microsoft Office, PowerPoint, Excel, Outlook.

Personal Skills

• Strong problem-solving skills

• Strong leadership, communication, and collaboration skills

EDUCATION

University of DeVry, Orlando, Florida

BS in Computer Science

PROFESSIONAL EXPERIENCE

Sr. System Admin (Linux)

Bookit.com Orlando,FL Feb 2020-Now

• Trained new Sysadmin hire on procedures, technical details and policies at Bookit.com.

• Began migration of Salt Stack to latest versions and created a new Salt Master in Orlando.

• Migrated from Windows DNS to Linux Bind service for Maitland office.

• Created new orchestration for code deployments to production servers in Salt Stack.

• Added DHCP service for Kickstart into Salt Stack.

• Deployed ImagMagick to Production servers.

• Updated Mysql Backup scripts to turn on Zabbix Maintenance for the service only.

Bookit.com Orlando,FL March 2019-Feb 2020

System Admin(Linux)

• Created and maintained on-line Wiki and technical standards.

• Responded to any emergencies in the 24/7/365 environment as part of on-call rotation.

• Managed the ticket queue for any issues and perform urgent ones with priority.

• Facilitated rapport and confidence with Development team members, and management.

• Managed Salt configuration repository.

  • Added and modified login accounts and MySQL accounts.

  • Created new code to manage new applications, tools, packages, and files.

  • Created and managed scripts that perform various tasking in the environment.

• Created git repositories and fix any issues with them.

• Triage any issues with the Tableau server cluster, and created new single instances of Tableau.

• Deployed new 2019 version of Tableau for BI team.

• Maintenance and troubleshooting of Agile Jira and Crucible.

• Remove and add servers from/to Consul load balancers.

• Maintain and service Ovrit virtual server environment.

• Perform start/stop/moving of services in Supervisord throughout the data-center.

• Deploy Postfix server to new servers and supported current installations.

• Assist Development team with any issues with Jenkins server users or jobs.

• Debug issues with docker environment on Jenkins server.

• Help the Marketing team with any FTP problems they had with uploading pictures.

• Manage the vagrant server configuration.

• Create new and add to datacenter package repositories.

• Create and modify vagrants guests for Virtualbox for all teams.

• Rebuilt and deploy Apache web-servers and MySQL Database servers. Decommissioned servers that were no longer needed from the data-centers.

• Created new PHP7 configuration for Apache 2.4 and deployed new web-servers in QA and production environment.

• Deploy SSL certificates to all servers, and use Openssl and Dyndns website to create new ones.

• Upgraded and migrated data for Elastic databases for the latest 7.x versions.

• Upgraded and migrated Logstash and Kibana servers to 7.x versions.

• Created new Cloverdx analytics server in virtual environment for BI team and managed by salt.

• Created a new robust configuration for Rsyslog service with queues and TCP connections to the log-servers.

• Helped the Development team with Gitlist branch reverts and resets.

• Assisted with the system admin side of PHX migration while other team members worked on the moving servers and physical upgrades.

Sun Technologies at OUC Orlando, FL September 2018 – January 2019

IT Operational Analyst

• Create and maintain on-line documentation and technical standards,

• Monitor and verify production batch jobs, Enterprise scheduler job and file transfers.

• Analyze FTP logs, cancel/ rerun new batch jobs.

• Ensure the 24 hours job process SLA’s are met.

• Monitoring Weblogic queues and Oracle database console for errors.

• Maintain testing turnover for major projects.

• Escalating to on-call teams and management when issues arise.

HCL America at Disney Orlando, FL September 2016 – March 2018

One Automation Automic Job Scheduler level 2

• Promoting batch processes from Automic 10 to 11

• Coordinating with clients for reviews of requested changes.

• Creating new jobs/objects/logic with details from application development teams.

• Working with teams to balance request requirements with Disney best practices/scheduling.

• Scripting to automate manual processes inside Automic.

• Creating and deleting Automic accesses for console and local security file.

• Troubleshooting and resolving application issues with scheduling or other objects for development teams.

• Attending conference calls as the Automic resource for Incidents.

• Performing database maintenance activities.

• Managing security groups.

• Documenting install procedures, maintenance procedures, configurations, and infrastructure.

• Supervising Automic monitoring & Adhoc team activities.

• Performing daily checks of the production environment of Automic and escalating to other Teams.

• Managing Service manager queue for Automic team.

• Fulfill advanced setting changes for Application Development or senior Automic Disney team members.

Cynet Systems at Disney Orlando, FL February 2015 - September 2016

One Automation Automic Job Scheduler level 1

• Creating Automic user ids for access to the tool

• Troubleshooting and resolving application issues with other Teams

• Supervising Automic monitoring team activities

• Performing daily checks of the Production environment of Automic and escalating to other Teams

• Managing Service manager queue for Automic team

• Adhoc requests of running, canceling, restarting, and temporary stops of jobs/objects in Automic

• Execute 'DB' permanent changes to set objects inactive or active in any environment.

• Fulfill basic setting changes for Application Development or senior Automic Disney team members.

• Provide Automic batch job flow support to application development and management during releases in the production environment

TekPartners at Disney Orlando, FL July 2013 - January2015

Technical Analyst

• Monitor Automic job flows for the Composite enterprise environment.

• Perform Gui restarts for Websphere services to clear stall counts and hung threads.

• Complete forms, logs and shift reports concerning machine utilization and/or system checks.

• Report errors in Ca APM Wily monitoring software, and escalate to on-call application development

• and management.

• Conduct conference calls with application development team members, management, and vendors.

• Execute request tickets for UC4 batch processing for Application Development and System Administrators.

• Provide Automic batch job flow support to application development and management during releases in the production environment.

• Performed research for Application Development on various system and application errors.

Innosource at FedEx Orlando, FL July 2009 - May 2013

Technical Analyst

• Monitor Revenue job streams and system backups for errors for Enterprise environment in $Universe job scheduling environment.

• Perform troubleshooting procedures on Windows 2003, 2008, AIX, HP-UX, SunOS and Linux servers with Symantic PC Anywhere, Secure Shell and Putty.

• Complete forms, logs and shift reports concerning machine utilization and/or system checks.

• Report errors in HP Open View monitoring software, Open tickets in Lotus Notes, and escalate to on-call application development and management.

• Conduct conference calls with application development team members, management, and vendors.

• Execute tickets in RT systems for Application Development and System Admins. These included manipulating $U batch processing, file compression, retrieval of backups, and running of scripts in the shell.

• Performed research for Application Development on various system and application errors we monitor for.